FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER
The best way to submit your order request is by emailing your wishlist to email@example.com. You can also submit your requests on our contact page. Once you place a quote request, someone from our team will reach out to you with a comprehensive quote.
DO YOU OFFER DELIVERY AND PICKUP?
Yes! We deliver and pick up your order; please inquire for more information based on your location, as delivery fees and minimum orders will vary. In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and to properly repack all tabletop and decor items. The client accepts all risk for the agreed-upon rental period until items are loaded onto the O&A truck.
HOW LONG IS THE RENTAL PERIOD
The standard rental period is 24 hours. Depending on availability, rental periods may be extended and will be subject to increased rental fees.
WHAT HAPPENS IF AN ITEM IS DAMAGED OR MISPLACED?
In the event of a damaged or misplaced item, replacement fees are charged at retail value and will be calculated once your order is returned to and reconciled by our inventory team. This may take up to 10 days after your event. If you locate any misplaced items, we’d love to offer you a chance to return them. If the items are found within (5) business days, a pickup will be scheduled for collection. A delivery fee may apply if the pickup doesn’t coincide with our existing schedule, otherwise, it’s on us!
In between delivery and pick-up, the client agrees to provide a secure storage location for rented items and to properly repack all tabletop and decor items. The client accepts all risk for the agreed-upon rental period until items are loaded onto the O&A truck.
If any items are damaged due to weather or unexpected elements, replacement or repair costs will be incurred once items are returned and the damage is assessed.
HOW DO I CONFIRM A QUOTE/ORDER?
Quotes are valid for 30 days. Items are not reserved for your date until booking is complete. To secure your inventory, we require a 50% deposit and a signed rental agreement. Unconfirmed quotes are canceled from our system after 30 days.
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
Due to high demand and fluctuating inventory, we recommend that you place your order as soon as possible to secure your favorite items. We cannot guarantee the availability of items until an order has been confirmed with a 50% deposit. Officially, all orders must be finalized 30 days prior to the scheduled delivery date.
CAN YOU SETUP AND TAKEDOWN RENTALS?
Setup and breakdown services are available at an additional fee. These services should be arranged prior to the event date.
WHAT DO I NEED TO DO BEFORE RETURNING MY RENTED ITEMS?
China, flatware and glassware should be scraped free of food particles and repacked in their original delivery containers. All other items should be boxed and/or crated in the containers you received the items in. If our crew is retrieving the items from your event location, all items should be returned to the point of delivery ready for pickup. You will be charged if rentals need to be disassembled, stacked or repackaged when our crew arrives to pick up the items. A charge will apply for all items, including boxes and crates that are missing or damaged.